FAQs

We know sending off vehicle modules can feel a little daunting — so we’ve made the process as clear and stress-free as possible.

🔧 How Does It Work?

Depending on the product or service you purchase, we may need a little extra information before we can get started.

Cloning Services

When you purchase a cloning service, you’ll also select and pay for return postage during checkout.

Simply send us your modules, clearly labelled as “SOURCE” and “DONOR.” Please include:

  • Your full name and return address
  • A copy of your order confirmation email
✅ Tip: Double-check your labels before posting — this avoids delays and ensures the correct data is transferred.

Once the cloning process is complete, we’ll email you to confirm it’s done and arrange the return shipping using the postage you’ve already paid for.

Plug-and-Play Units

For plug-and-play units, we may need a few extra details about your vehicle — such as the VIN number, specification, or other configuration information — to prepare the module correctly.

ℹ️ Info: If we need anything from you, we’ll contact you before starting work.

Once your module is ready, we’ll ship it to you and send a confirmation email with tracking details.

Repair Services

Repairing certain modules can require detailed diagnostic information. In many cases, it may be more cost-effective to purchase a replacement and have it cloned rather than repairing the original.

If you’d like us to assess a repair, please contact us with as much of the following information as possible:

  • The fault or symptoms you are experiencing
  • Any fault codes (if available)
  • Whether the fault is intermittent or constant
  • How to reproduce the fault
  • The steps you’ve already taken to diagnose or fix the issue
  • How you determined this specific module is the cause
💡 Good to Know: If you’re unsure whether repair or cloning is the better option, contact us first — we’ll help you decide the most economical route.

📦 Packaging & Shipping

Checklist: What to Include in the Box

  • ✅ Clearly labelled SOURCE and DONOR modules
  • ✅ Your full name and return address
  • ✅ A printed copy of your order confirmation email
  • ✅ Any requested additional vehicle details (VIN, spec, etc.)
  • ✅ Secure packaging (anti-static bags + bubble wrap + sturdy box)
📮 Tip: Always use tracked or insured shipping for peace of mind.

How do I package my modules?

Use anti-static bags if possible, wrap each module securely in bubble wrap, and use a sturdy box. Make sure the labels “SOURCE” and “DONOR” are clear and cannot fall off during transit.

Where do I send my modules?

You’ll receive our shipping address and any reference number required in your order confirmation email.

How long does it take?

Turnaround time is typically 1-3 Working days, but this may vary depending on workload and complexity.

⏱ Fast Service: Need it urgently? Contact us — we may be able to prioritise your order.

💳 Payment & Ordering

What payment methods do you accept?

We accept most major credit/debit cards, PayPal, and other secure online payment methods.

Do you offer trade accounts or bulk discounts?

Yes — if you’re a garage, dealership, or fleet operator, contact us to discuss trade pricing and terms.

🔄 Returns, Warranty & Refunds

What if my module cannot be cloned or repaired?

If we cannot complete the work, we’ll contact you to discuss the next steps. Depending on the situation, we may offer a partial refund, a replacement unit, or return your modules as-is.

Do you offer a warranty?

Yes — our cloned and repaired modules come with a 6 warranty, covering workmanship and data transfer.

🛡 Peace of Mind: This warranty starts from the date you receive the module back.

🛠 Troubleshooting & Support

What if the cloned module doesn’t work after installation?

First, double-check that the module has been installed correctly and that any related vehicle systems are functioning. If it still doesn’t work, contact us with as much detail as possible — including fault codes, symptoms, and steps taken — so we can assist you quickly.

Can you program a new module if my original is missing?

In some cases, yes — we may be able to work from your VIN or other vehicle information. Contact us before ordering so we can confirm what’s possible for your model.

🌍 Shipping & International Orders

Do you accept international orders?

Yes — we serve customers worldwide. Please note that you are responsible for shipping costs, customs paperwork, and any import duties/taxes.

🌎 Tip: Mark your parcel clearly as “Electronic Module for Repair” to avoid unnecessary customs delays.

Who covers shipping if a module needs to be resent?

If the issue is on our side, we’ll cover the cost of return shipping. Otherwise, customers are responsible for postage when resending modules.

⚠️ Safety & Vehicle Advice

Do I need to disconnect my battery before removing modules?

Yes — always disconnect the vehicle’s battery and wait a few minutes before removing electronic modules to prevent damage or injury.

Are there any risks to my vehicle?

Our process is standard industry practice and safe for your vehicle. We handle every module with care, using proper ESD precautions to protect sensitive electronics.